Guest Reviews

A more accurate rating is probably 3.5 stars but half stars aren't an option. Firstly the location is really good, it is at the end of a really long street but is close to some great eating places and pretty central to most other areas of interest. The rooms (or more accurately, our room) is on the small side but is clean and really comfortable. However the staff here are the weakest link - during our 4-night stay we encountered 4 different on reception and all 4, whilst not being rude, just seemed to be completely 'disengaged' - they were efficient without being pleasant or warm and welcoming. It's not that big a deal I guess but it definitely would have made the stay more pleasant. A good example is that when my wife took a shower, the water stayed in in the bottom of the cubicle and even after 30 mins, no water had gone. So of course we called reception and after initially being told "he would try to get someone to fix it", when we called back after 40 mins we were advsied that "no-one was available and they would try to get there to the next morning or the morning after, as they needed a special tool"..... so then to avoid not being able to shower for days I took it upon myelf to unscrew the silver cover over the drain, and then had to remove a large amount of human hair that was covering the drain. Problem fixed. So again, I think a fairer rating is 3.5.

A more accurate rating is probably 3.5 stars but half stars aren't an option. Firstly the location is really good, it is at the end of a really long street but is close to some great eating places and pretty central to most other areas of interest. The rooms (or more accurately, our room) is on the small side but is clean and really comfortable. However the staff here are the weakest link - during our 4-night stay we encountered 4 different on reception and all 4, whilst not being rude, just seemed to be completely 'disengaged' - they were efficient without being pleasant or warm and welcoming. It's not that big a deal I guess but it definitely would have made the stay more pleasant. A good example is that when my wife took a shower, the water stayed in in the bottom of the cubicle and even after 30 mins, no water had gone. So of course we called reception and after initially being told "he would try to get someone to fix it", when we called back after 40 mins we were advsied that "no-one was available and they would try to get there to the next morning or the morning after, as they needed a special tool"..... so then to avoid not being able to shower for days I took it upon myelf to unscrew the silver cover over the drain, and then had to remove a large amount of human hair that was covering the drain. Problem fixed. So again, I think a fairer rating is 3.5.

Front desk service excellent and rooms are nice. In the end I kind of feel unsatisfied though with my experience. Front doors are locked at 9pm which prevented me from experiencing the night life around the area. Was looking forward to trying the breakfast and was told breakfast ends at 10am. I checked out at 9am, go downstairs to just the coffee machine and coffee still there, the whole counter looked as if everything was taken away already. Understandable to start putting stuff away early but almost an hour early? I just feel like i couldnt experience what I traveled to Philadelphia and booked this hotel for.