Guest Reviews

Cannot think there is a better place to stay if your intent is to visit the main historical attractions in downtown Philadelphia. A two block walk to Independence Hall and the mall and directly across the street from the Museum of the American Revolution. Plus, walking distance to Spruce Street Park on the waterfront as well as the Reading Terminal Market. The gentleman who assisted with our check-in, Martin, was incredibly nice and welcoming and provided amazing advice for places to eat and things to do. Would wholeheartedly recommend.

My daughter and I stayed at the hotel for four nights. The room (401) is on the small side. It is a tight squeeze between the bed and the window, although it has a nice view of the museum across the street. The room is right next to the elevator but I hardly ever heard it. The bathroom is tiny!! The TV has a good variety of channels, but there is no “guide channel” to see what programs are on. The hotel provides a list of each channel and what network it is. The worst part was the shower. It has a low-flow “rainfall” shower head and low water pressure. I get that you’re trying to conserve water but it does no good when guests have to spend a lot more time in the shower in order to rinse the soap off!! My daughter has long hair and she gave up and did not wash her hair for a few days because of the shower. The staff members were mostly friendly. The lady who works on weekends went out of her way to greet all guests every time she saw them. She said “welcome back” to us when we came in late on Saturday night. However, the gentleman who checked us out on Tuesday morning just said “you’re all set” and did not inquire how our stay was or wish us a safe trip home. One other thing to mention is that it seems housekeeping does not clean the room’s bathroom. It did not appear to be cleaned during our entire stay (hair on the floor, soap residue on the shower door). I only saw two housekeepers so maybe they do not have time to clean bathrooms. I think the hotel should let guests know that their bathrooms will not be cleaned. Overall, not a bad stay but I feel that I overpaid for what I got. I paid over $300 a night (booked directly through the hotel website). I don’t know if I would stay there again- maybe, but only if I got a lower rate.

Location was excellent! The parking garage was just a short walk away and easy to find. The rooms were clean, and the service was great! Everyone was very nice and accommodating. I will definitely stay here again!