Guest Reviews

A more accurate rating is probably 3.5 stars but half stars aren't an option. Firstly the location is really good, it is at the end of a really long street but is close to some great eating places and pretty central to most other areas of interest. The rooms (or more accurately, our room) is on the small side but is clean and really comfortable. However the staff here are the weakest link - during our 4-night stay we encountered 4 different on reception and all 4, whilst not being rude, just seemed to be completely 'disengaged' - they were efficient without being pleasant or warm and welcoming. It's not that big a deal I guess but it definitely would have made the stay more pleasant. A good example is that when my wife took a shower, the water stayed in in the bottom of the cubicle and even after 30 mins, no water had gone. So of course we called reception and after initially being told "he would try to get someone to fix it", when we called back after 40 mins we were advsied that "no-one was available and they would try to get there to the next morning or the morning after, as they needed a special tool"..... so then to avoid not being able to shower for days I took it upon myelf to unscrew the silver cover over the drain, and then had to remove a large amount of human hair that was covering the drain. Problem fixed. So again, I think a fairer rating is 3.5.

The hotel is very nice and the room was large and comfortable. The location is great and easy walking distance to most of the historic site. You are right in the middle of old town--but it still feels safe---although downtown Philadelphia seems to be one of the dirtiest cities we've every stayed. I mean really dirty---if it's not owned by the government downtown--lets just say you'll use lots of hand sanitizer. Our only issue was staff/service. The evening person who checked us in seemed to be mad a the world---never could quite figure it out. After I heard him check in some additional guests I figured out it was just his unfriendly nature. Everyone was having trouble understanding his instructions for the parking garage--the details for parking are so long they give you a full page instruction guide---you then walk about 2 blocks to park your car. Apparently I didn't follow instructions correctly, but the attendant at the parking garage (which is not owned by the hotel) helped us out---she said "it happens all the time." The other service issue was the free breakfast. We arrived at 9 a.m. at the breakfast area, well before closing, and it involved lots of people looking at empty food containers waiting for them to be refilled. There only seemed to be one person working---she was cleaning tables and bringing out clean plates---there didn't seem to be anyone "cooking." Over 30 minutes after our arrival in the breakfast area, we figured out the "cook" was visiting with a group of guests at a table--talking baseball, family life, etc. When she finally got up---it didn't seem to change things and food never did come out. We were there around an hour and never saw eggs--although there were some cold hash browns and cold sausage. Food was free with our stay---but, I wouldn't count on the "hot" breakfast portion---although you could make your own waffles, which we did---and there was fruit and yogurt. Overall, it is a nice renovation of a very old hotel. Stay was fine, but don't expect friendly staff---although the one young lady working in the breakfast area cleaning tables was doing her best.

The location was great, walkable to restaurants, museums, historic sites and very friendly staff. They offer free coffee, tea time with cookies and sometimes even wine samples and cheese. The breakfast was ok , American style. The room was a little small, the bed was very soft and comfortable, very clean and quiet. Have mini fridge but not microwave. Also have safe . The only thing that I was disappointed about was the view was a wall, I couldn’t even see the sky , was a dark room . Other things was the air conditioner didn’t work so a night was warm. But work for 3 days and I have fun in the old town!