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Guest Reviews

Want to know what it is like to stay at our historic hotel in Philadelphia? Check out our guest reviews and see what our guests think about our hotel and services.

Reviews

Guest   •   January 21, 2024

Lovely lobby, complimentary hot ...

Lovely lobby, complimentary hot chocolate and cookie stations. Major con was that the walls are incredibly thin, and so I heard guests talking through the vents at 1am when I was trying to sleep. Suggest not booking here if you want a quiet night’s rest.
Service
Quality
Cleanliness
Guest   •   September 15, 2017

Great location but very ...

Great location but very average hotel; tiny rooms, which I appreciate are part of the old building, but are laid out very inappropriately! No one wants a noisy fridge next to the head of the bed all night, especially with thin walls when one can already hear all the neighbours! Staff were largely disinterested with us as guests, despite my partner being a Best Western Diamond Select member, and rooms hugely overpriced! We used points for our stay and were still disappointed.
Service
Quality
Cleanliness
Guest   •   September 14, 2017

Great location but very ...

Great location but very average hotel; tiny rooms, which I appreciate are part of the old building, but are laid out very inappropriately! No one wants a noisy fridge next to the head of the bed all night, especially with thin walls when one can already hear all the neighbours! Staff were largely disinterested with us as guests, despite my partner being a Best Western Diamond Select member, and rooms hugely overpriced! We used points for our stay and were still disappointed.
Service
Quality
Cleanliness