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Guest Reviews

Want to know what it is like to stay at our historic hotel in Philadelphia? Check out our guest reviews and see what our guests think about our hotel and services.

Reviews

Guest   •   November 04, 2016

The staff was great! The ...

The staff was great! The hotel should really improve its breakfast as this was a feature/benefit that differentiated you in my selection. Powdered eggs are not acceptable and in fact, the ones we ate destroyed our appetite for breakfast! The bacon was not really edible--greasy and like rubber. You might consider higher quality baked goods and coffee, more yogurt selection, and perhaps an omelet station. You may want to consider what others are offering for breakfast to align with current offerings in this location. The hotel should also clearly disclose that the Hotel Parking offered is several blocks from the hotel at a cost of $17/day--this would have also been a factor that I would have considered differently when making my selection. While I am fully capable of walking the distance, I expect there are others who would have found this to be impossible. Lastly, the room was small (almost too small for two people), the bed was comfortable, the blackout curtains were a plus, and I slept very well. You should upgrade your in-room coffee makers and coffee quality to align with the times. All said, I still believe I would return (location was perfect), but I would make the price/value comparison between this hotel and the competition, without consideration to the free breakfast and the parking offered. Thank you for the opportunity to provide feedback.
Service
Quality
Cleanliness
Guest   •   November 04, 2016

The staff was great! The ...

The staff was great! The hotel should really improve its breakfast as this was a feature/benefit that differentiated you in my selection. Powdered eggs are not acceptable and in fact, the ones we ate destroyed our appetite for breakfast! The bacon was not really edible--greasy and like rubber. You might consider higher quality baked goods and coffee, more yogurt selection, and perhaps an omelet station. You may want to consider what others are offering for breakfast to align with current offerings in this location. The hotel should also clearly disclose that the Hotel Parking offered is several blocks from the hotel at a cost of $17/day--this would have also been a factor that I would have considered differently when making my selection. While I am fully capable of walking the distance, I expect there are others who would have found this to be impossible. Lastly, the room was small (almost too small for two people), the bed was comfortable, the blackout curtains were a plus, and I slept very well. You should upgrade your in-room coffee makers and coffee quality to align with the times. All said, I still believe I would return (location was perfect), but I would make the price/value comparison between this hotel and the competition, without consideration to the free breakfast and the parking offered. Thank you for the opportunity to provide feedback.
Service
Quality
Cleanliness
Guest   •   March 08, 2016

The staff was very ...

The staff was very helpful but the room left much to desire
Service
Quality
Cleanliness