Guest Reviews

It was a perfect location within walking distance of major historical sites and great restaurants.

It was a perfect location within walking distance of major historical sites and great restaurants.

The hotel is very nice and the room was large and comfortable. The location is great and easy walking distance to most of the historic site. You are right in the middle of old town--but it still feels safe---although downtown Philadelphia seems to be one of the dirtiest cities we've every stayed. I mean really dirty---if it's not owned by the government downtown--lets just say you'll use lots of hand sanitizer. Our only issue was staff/service. The evening person who checked us in seemed to be mad a the world---never could quite figure it out. After I heard him check in some additional guests I figured out it was just his unfriendly nature. Everyone was having trouble understanding his instructions for the parking garage--the details for parking are so long they give you a full page instruction guide---you then walk about 2 blocks to park your car. Apparently I didn't follow instructions correctly, but the attendant at the parking garage (which is not owned by the hotel) helped us out---she said "it happens all the time." The other service issue was the free breakfast. We arrived at 9 a.m. at the breakfast area, well before closing, and it involved lots of people looking at empty food containers waiting for them to be refilled. There only seemed to be one person working---she was cleaning tables and bringing out clean plates---there didn't seem to be anyone "cooking." Over 30 minutes after our arrival in the breakfast area, we figured out the "cook" was visiting with a group of guests at a table--talking baseball, family life, etc. When she finally got up---it didn't seem to change things and food never did come out. We were there around an hour and never saw eggs--although there were some cold hash browns and cold sausage. Food was free with our stay---but, I wouldn't count on the "hot" breakfast portion---although you could make your own waffles, which we did---and there was fruit and yogurt. Overall, it is a nice renovation of a very old hotel. Stay was fine, but don't expect friendly staff---although the one young lady working in the breakfast area cleaning tables was doing her best.